1. Overview
At TrainTorquix ("we", "us" or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Our Promise: we will never sell your personal data to third parties. Your trust is the foundation of our business.
2. Information We Collect
We collect several types of information from and about users of our website, including:
- Personal Data: name, email address, phone number, shipping/billing address, and account login details.
- Payment Data: card details are processed securely by our PCI-compliant payment providers. We do not store raw payment card numbers on our servers.
- Usage Data: IP address, browser type, device information, pages visited, and time spent on our site.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Process and fulfil your orders, including shipping and returns.
- Communicate with you about your account, orders, and support requests.
- Send you marketing communications (only if you have opted in).
- Improve our website, products, and customer experience.
- Detect and prevent fraud or abuse of our services.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small files that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to tell you when a cookie is being sent. However, if you do not accept cookies, some parts of our website (such as the shopping cart) may not work.
5. Data Security
The security of your data is important to us. We use industry-standard security measures, including SSL encryption, to protect your personal information during transmission and while stored.
No method of transmission over the Internet or method of electronic storage is 100% secure. While we use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
6. Third-Party Services
We may use trusted third-party companies to help run our store, such as:
- Payment processors
- Shipping and delivery carriers
- Analytics and email service providers
These partners can access your personal data only to perform these tasks on our behalf and must not disclose or use it for any other purpose.
7. Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Ask us to correct or delete your data.
- Object to or restrict how we process your data.
- Withdraw consent to marketing at any time.
To use any of these rights, contact us through the Contact Us page.