30-Day Return Policy
We offer a straightforward return policy. You have 30 calendar days from the date of delivery to start a return or exchange.
Peace of Mind Guarantee: if 30 days have gone by since your delivery, unfortunately we can't offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Non-Returnable Items:
- Perishable goods (such as food, flowers, or plants).
- Custom products (such as special orders or personalised items).
- Personal care goods (such as beauty products and opened cosmetics).
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
How to Start a Return
Starting a return is easy. Just follow these simple steps:
- 1Log into Your Account
Go to your account dashboard and open the My Orders section.
- 2Select the Item
Find the order with the item you wish to return and send us the order number through the Contact Us page.
- 3Print the Label
We will email you a return shipping label. Print it out and attach it securely to your package.
- 4Drop Off
Drop the package off at your nearest carrier location. Once we receive and inspect it, we will process your refund or exchange.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 5–10 business days.
Please remember it can take some time for your bank or card provider to process and post the refund.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item. Exchanges are subject to stock availability — contact support if you need a different size or colour.