Shipping & Returns

Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Once your order is dispatched, you will receive an email confirmation containing your tracking number.

• Orders placed before 2 PM EST are processed the same day.
• Orders placed on weekends or holidays are processed the next business day.
• During peak seasons (Black Friday, holidays), processing may take up to 3 business days.

Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout. We offer multiple shipping speeds to fit your needs:

Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

You can also track your order from your TrainTorquix account dashboard under My Orders.

International Shipping

We currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

• Delivery typically takes 7–14 business days depending on the destination.
• International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.

30-Day Return Policy

We offer a straightforward return policy. You have 30 calendar days from the date of delivery to start a return or exchange.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Non-Returnable Items:

• Perishable goods (such as food, flowers, or plants).
• Custom products (such as special orders or personalised items).
• Personal care goods (such as beauty products and opened cosmetics).
• Hazardous materials, flammable liquids, or gases.
• Gift cards.

How to Start a Return

Starting a return is easy. Just follow these simple steps:

1. 1
   Log into Your Account

   Go to your account dashboard and open the My Orders section.

2. 2
   Select the Item

   Find the order with the item you wish to return and send us the order number through the Contact Us page.

3. 3
   Print the Label

   We will email you a return shipping label. Print it out and attach it securely to your package.

4. 4
   Drop Off

   Drop the package off at your nearest carrier location. Once we receive and inspect it, we will process your refund or exchange.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 5–10 business days.

Please remember it can take some time for your bank or card provider to process and post the refund.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item. Exchanges are subject to stock availability — contact support if you need a different size or colour.